Step 5: Train your Staff

Give your staff complete competence in dealing with crisis so that they can do so with absolute confidence

Imagine your organization has a full complement of staff that are willing and able to prevent, de-escalate and manage crisis successfully.

Do you recognize these typical staff training issues regarding Crisis Management?

We spent a lot of time and money getting our staff trained and they appear to be afraid to intervene when there is actually a crisis! In the past staff have been trained to intervene in a crisis but have communicated that they were afraid the procedures would fail and that they would be injured or that they would injure the individual.

Our staff are sometimes unsure of when to use restraint and sometimes the problem is underuse, where one of our staff just lets our clients destroy the room. At other times, the problem is overuse and it seems that restraint was unwarranted. There are even inconsistencies between staff.

Staff seem uncertain about what to do when there is a crisis and when they finally remember what they should be doing it is often too late.

Sometimes our staff behave as though the only way to deal with any problem is to go “hands on.” It seems they just jump right past de-escalation without even trying anything.

Then these are probably your goals and desires

We need a system that gives staff the understanding as to why restraints are sometimes necessary, but also gives them the confidence so that they CAN intervene safely, protecting themselves and the individual at the same time.

We would like a system that has clear guidelines for when to use and when to avoid restraint. I need my staff to be able to quickly decide which course of action to take to resolve the problem.

I want to know that when there is a crisis my staff immediately know what to do with no hesitation. By the time my staff complete a training I want their skills to be at a level that they don’t even have to think about what to do.

I would like a system that helps to re-focus staff on all the things they can do before restraint ever becomes necessary.

Here is how PCM is implemented to equip staff with the absolute confidence to act.

PCMA system process Illustration
The PCMA 'Train Your Staff Model' is how PCM is implemented to get confident staff, who know when it’s time to act, who will act without hesitation and with a system with a clear progression so staff know what to do next.

"Having staff who do not feel confident and competent in a crisis would be like having an ER surgeon who faints every time they see blood.

Educate Practitioners
The PCM Rollout Ready model explained

Step 1: Theoretical Overview

Step 2: Non-Physical Procedures

Step 3: Physical Procedures Taught to Fluency


"I have trained staff and educators to work with individuals that engage in dangerous behaviors for almost 20 years. PCM always delivers in teaching the prerequisite skills necessary in providing safe and effective intervention. The structure of the PCM course instills confidence in the practitioner by teaching to mastery.

Tim Freund, Behavior Specialist

Tim Freund

Is your staff trained in giving the individuals Freedom of choice? Are they confident that they will use the least restrictive alternative and have the ability to provide continuous feedback?

A sample of the Applied Behavior Analysis Associations we participate with: